DELIVERY

We want every order to reach you safely and quickly. On this page you will find all information about delivery methods, lead times, and costs.

CHOOSE YOUR DELIVERY METHOD

We offer several options. Choose the one that best suits your needs:

Option	Lead time	Cost	Availability
🚚 Home delivery	2–3 business days	According to carrier's tariff	Mon–Fri
📦 Parcel locker / Pickup point	2–3 business days	According to carrier's tariff	24/7 or Mon–Fri
🏪 In-store pickup	1–2 business days	Free of charge	Mon–Sat

🚚 HOME DELIVERY

Do you want the parcel to arrive directly to you? We will take care of it.

Carriers

We cooperate with the best courier companies:

Carrier	Service area	Delivery time
DHL	Poland, EU, Worldwide	2–3 business days
FedEx	Poland, EU, Worldwide	2–3 business days
InPost	Poland	1–2 business days
Poczta Polska	Poland, EU, Worldwide	3–5 business days

Free shipping conditions

• ✅ Orders from 300 PLN – delivery free of charge
• ✅ Lead time: 2–3 business days from placing the order
• ✅ Does not include: weekends, public holidays, and statutory days off

When will you ship my parcel?

Processing time: Up to 72 hours after confirming payment (some products are prepared faster)

Dispatch: Monday–Friday

Delivery: Monday–Saturday (depending on the carrier)

We never deliver on: Sundays, Christmas Day, New Year's Day, Labour Day, and other statutory holidays

Delivery hours

We carry out deliveries during:

• Standard: 9:00–17:00 (DHL, InPost)
• Poczta Polska: 8:00–20:00 (depending on the post office)

The courier will contact you (SMS or email) to arrange the exact delivery time.

How can I track my parcel?

1. On the day of dispatch – you will receive an email with a tracking number (waybill number)
2. Click the link in the email – you will be redirected to the carrier's tracking system
3. Enter the number – you will see the current location of your parcel
4. Information: Estimated delivery date, delivery status

My parcel has not arrived – what should I do?

1. Wait 3 business days – sometimes deliveries are delayed
2. Check the tracking number – it may be in the parcel
3. Contact the carrier – the number is in the email
4. If there is no result – contact us

Parcel arrived damaged?

1. Email us – within 7 days from delivery
2. Attach photos – showing the damage and contents
3. We will take care of it – we will send a replacement or refund your money

📦 PARCEL LOCKERS AND PICKUP POINTS

Do not want the parcel to wait at home? Pick it up whenever you want.

Available options

🟢 InPost Parcel Locker 24/7

• Availability: 24 hours a day, 7 days a week
• Delivery time: 1–2 business days
• How: SMS from InPost → You come at any time → You take the parcel
• Size limits: Maximum 64 cm x 38 cm x 64 cm (approximately 30 kg)

🏣 Poczta Polska – Parcel lockers

• Availability: Postman or parcel locker (if available)
• Delivery time: 3–5 business days
• Storage time: Up to 3 days

How to choose a parcel locker?

1. During checkout – select "Delivery to parcel locker"
2. Enter your postcode – the system will show available lockers
3. Choose the locker – the most convenient for you
4. Confirm – we will include it in the shipment

How to collect a parcel from the locker?

For InPost Parcel Locker:

1. SMS: You will receive a message that the parcel is ready
2. Come: Visit the InPost locker at any time
3. Code: Enter the code from the SMS (or scan the QR code)
4. Take: The door will open and you can collect your parcel
5. Done!

Restrictions: What cannot be sent to a parcel locker?

• ❌ Products larger than 64 cm x 38 cm x 64 cm
• ❌ Items over 30 kg
• ❌ Products requiring a signature
• ❌ Very fragile items (higher risk of damage)

🏪 IN-STORE PICKUP

Do you want to see the product before collection or do you have limited access at home?

Available locations

You can collect goods at our store:

Main store:

Chinczyk

ul. Leśna 10A, 74-105 Pniewo

Hours: Mon–Fri: 10:00–17:00, Sat: 10:00–15:00

How to order with in-store pickup?

1. Add to cart – the products you want
2. Go to checkout – select "In-store pickup"
3. Confirm – your order is placed
4. Wait for notification – we will inform you by email
5. Collect – come to the store

When will it be ready?

• Standard: 1–2 business days from placing the order
• Express: Some products we prepare in a few hours
• Storage time: The goods wait 3 days

What to bring to the store?

• ✅ ID card or passport
• ✅ Order number (we will send it by email)

Can I send someone else to collect the parcel?

Yes, but:

• They must have an ID card (we can verify identity)
• They should know the order number
• You can reply to our email: "I authorize [First name and surname] to collect my order"

Opening hours

Monday–Friday: 10:00–17:00
Saturday: 10:00–15:00
Sunday: Closed
Public holidays: Closed

📱 PACKAGE TRACKING

How can I track my order?

Option 1: Email with tracking number

1. After dispatch you will receive an email
2. It contains a link and tracking number
3. Click the link – the carrier's system will show where your parcel is

Option 2: Directly from the carrier

1. DHL: www.dhl.pl → Tracking
2. InPost: www.inpost.pl → Tracking
3. Poczta: https://emonitoring.poczta-polska.pl/ → Tracking
4. Enter the document number (in the email)

What can I learn from tracking?

• 📍 Location: Where your parcel is now
• ⏰ Estimated delivery: When the courier will deliver it
• 📌 Status: "In transit", "Delivered", "Waiting for pickup", etc.
• 📞 Carrier contact: If you need to change the address or time

Can I change the delivery address?

Theoretically yes, but:

• You can change the address within 24 hours of placing the order (before the courier picks up the parcel)
• Contact us by email or phone – we can try
• Sometimes the carrier allows you to change the delivery time

After 24 hours – usually too late (the parcel is already in transit).

Can I change the delivery time?

Yes, to some extent:

• Before the courier picks up the parcel (within 24 hours) – you can change it
• After dispatch – contact the carrier (sometimes it works)
• If the parcel is not yet in transit – we will try to help

Contact us – send an email with your order number and new request.

⚠️ DELIVERY PROBLEMS

Parcel is delayed

Follow these steps:

1. Check tracking – it may be in a different location than you think
2. Wait 3 business days – sometimes deliveries are slower
3. Contact the carrier – the number is in the email
4. Contact us – if the carrier is not helping

Delivery times are not guaranteed – there may be delays due to:

• 🌧️ Weather (snow, rain, flooding)
• 🚗 Traffic jams
• 📦 High volume of shipments
• 🔴 Technical problems with the carrier

Parcel has not moved anywhere

What does this mean:

• The parcel is waiting in the warehouse for dispatch
• Usually happens with large orders or address problems

What to do:

1. Wait 24–48 hours – sometimes it is sent with a delay
2. Check the address – is it entered correctly?
3. Contact us – we can check with the carrier

Parcel returned to the store

Reasons:

• ❌ Incorrect address
• ❌ No one picked it up (if signature required)
• ❌ Address inaccessible (building demolished, number does not exist, etc.)

What happens:

• The parcel returns to us
• We will contact you by email
• We can send it to a new address or refund you

Goods damaged

How to protect yourself:

1. Do not sign if you see packaging damage
2. Mark it with the courier – let them note it
3. Take photos – showing the damage
4. Report to us by email – within 7 days from delivery

Send us:

• Order number
• Photos of damage
• Photos of contents
• Description of what happened

We will:

• File a claim with the carrier
• Send a replacement (or refund)

Part of order is missing

Procedure:

1. Unpack the entire parcel – sometimes parts are in separate shipments
2. Wait 2–3 days – the other parcel may be in transit
3. If nothing – report to us within 14 days from delivery

Send us:

• Order number
• What is missing
• Photos if possible

Carrier will not accept return

This is rare, but it happens:

1. Contact the carrier – explain the situation
2. If no result – report to us
3. We will press the carrier (consumer law says the carrier should accept it)

🔒 SECURITY OF ADDRESS DATA (GDPR)

Your address data is personal data and we protect it very seriously.

How do we protect your address?

• 🔐 Encryption: All data encrypted with SSL/TLS
• 🔐 Limited access: Only employees preparing the parcel
• 🔐 No sharing: We do not sell or share addresses

Carriers and GDPR

Carriers (DHL, InPost, Poczta Polska, FedEx) are also required to protect your data:

• ✅ Process data only for delivery
• ✅ Cannot use it for marketing purposes
• ✅ Are monitored by data protection inspectors

How long do we keep the address?

Purpose	Period
Delivery	During delivery (2–5 days)
Claims	Up to 3 years (consumer law)
Taxes	Up to 6 years (legal obligation)

Your rights

You have the right to:

• ✅ Access – to know what data we have
• ✅ Correction – to fix errors
• ✅ Deletion – "right to be forgotten"
• ✅ Objection – to processing for marketing

To exercise your rights – send an email to: shop@chinczyk.com

More information

Full information about data protection can be found in the Privacy Policy.

❓ FREQUENTLY ASKED QUESTIONS

How fast do you deliver?

Standard 2–3 business days, but:

• Day 1: We prepare the parcel
• Day 2: Courier picks up and sends
• Day 3–4: Delivery to you

Example: Order on Monday → Dispatch on Tuesday → Delivery on Thursday.

What are business days?

Business days are: Monday–Friday (without weekends and holidays).

If you order on Friday: Dispatch on Monday (weekend does not count) → Delivery on Wednesday.

Do you deliver abroad?

Yes, we deliver within the EU.

How much does delivery cost?

It depends on:

• 📦 Package size
• 📍 Delivery location
• 🚀 Speed

The price is visible during checkout (before confirmation).

Is delivery free?

Yes, if:

• Order over 300 PLN, or
• In-store pickup

What if I am not available?

For courier delivery:

• Courier will call/SMS – to arrange a better time
• If not available – may leave parcel with neighbor
• You can refuse delivery (you decide)

For parcel locker:

• Parcel waits in the locker 3–5 days
• SMS notification with access code
• You can collect 24/7 (if InPost)

Can I request delivery on a specific day/time?

Not always:

• 📅 Depends on the selected carrier's offer

The carrier will always contact you the day before delivery.

Can I request delivery on the weekend?

On Saturday – possible (some carriers offer this)
On Sunday – usually not (carriers work 6 days)

Delivery on Saturday may be more expensive – check during checkout.

Is packaging safe?

Yes:

• ✅ We pack professionally
• ✅ Protective materials (bubble wrap, paper)
• ✅ Durable boxes
• ✅ Sometimes additional protection (styrofoam, etc.)

However:

• Parcel locker/pickup point = lower risk of damage
• Home delivery = sometimes more risky

What if I am not at home?

Options:

1. 📦 Courier can leave with neighbor
2. 📬 Leave a note on the door
3. 🏪 Arrange another time (contact courier)

Best: Be at home or arrange a time.

Can I return goods?

Yes, you have 14 days to withdraw.

Return procedure can be found on the Shop Regulations page.

Who pays for return?

You cover the return cost (your choice of DHL, InPost, etc.).

But if it is our fault (wrong item, damage) – we refund return costs.

Can I request special packaging?

Contact us by email:

• Tell us your wish
• We can arrange it (if parcel not yet sent)
• We can suggest special materials or packaging method

What are customer support hours?

Channel	Hours
Email	24/7 (we respond within 24h)
Chat	08:00–18:00
Store	10:00–17:00

📞 NEED HELP?

We have several ways to contact you quickly:

Email

Delivery questions: shipping@chinczyk.com

Delayed shipment: shipping@chinczyk.com

Damaged goods: returns@chinczyk.com

General: shop@chinczyk.com

Chat (on website)

💬 Available: 08:00–18:00

Our specialists will answer you

Store (in person)

🏪 Address: ul. Leśna 10A, 74-105 Pniewo

🕒 Hours: 10:00–17:00

📋 SUMMARY OF LEAD TIMES

Operation	Time
Order confirmation	Immediately (email)
Package preparation	Up to 24 hours
Dispatch	Within 24h (next business day)
Standard delivery	2–3 business days
Express delivery	1–2 business days
In-store pickup	1–2 business days
Tracking available	From dispatch day
Damage claim	Within 7 days from delivery
Goods return	Within 14 days from delivery (right to withdraw)

📌 IMPORTANT INFORMATION

Be careful when receiving the parcel

• ✅ Check the parcel before signing (if visible damage)
• ✅ Let the courier wait while you unpack (optional)
• ✅ Take photos if something is wrong
• ✅ Keep the delivery confirmation
• ✅ Contact us quickly if there is a problem

We do not lose parcels

Every parcel has:

• 🏷️ Tracking number
• 📍 Destination address
• 🔐 Insurance (sometimes automatic)

If it disappears somewhere – we can find it (or refund your money).

We are not afraid of complaints

If something goes wrong:

• 💬 Write to us
• 🤝 We will solve the problem
• 💰 We will refund if necessary
• 📞 We will work with the carrier

Your satisfaction is our priority.