ONLINE STORE REGULATIONS

Effective from: 13 January 2026
Last updated: 13 January 2026

TABLE OF CONTENTS

1. Definitions
2. Seller Contact Information
3. Technical Requirements
4. Account Registration and Management
5. Purchase Process and Contract Conclusion
6. Product Prices
7. Payment Methods
8. Order Fulfillment and Delivery
9. Right of Withdrawal from Contract
10. Exceptions to the Right of Withdrawal
11. Complaints and Warranty
12. Personal Data and Privacy Protection
13. Liability and Limitations
14. Prohibited Conduct
15. Intellectual Property
16. Links to Third-Party Sites
17. Dispute Resolution
18. Final Provisions

§ 1 DEFINITIONS

In these Regulations, the following definitions apply:

Term	Definition
Working days	Days from Monday to Friday, excluding statutory days off in Poland
Consumer	A natural person entering into a contract with the Seller for purposes unrelated directly to their business activity
Buyer	Any entity (natural person, entrepreneur, organizational unit) making purchases in the Store
Privileged Buyer	A Buyer who is a Consumer or a Privileged Entrepreneur
Privileged Entrepreneur	A natural person entering into a contract unrelated to their professional activity (e.g., a small business manager buying for personal needs)
Regulations	These Online Store Regulations
Store	The online store Chinczyk.com available at www.chinczyk.com
Seller	The Store operator, contact details in § 2
Contract	A sales contract concluded between the Buyer and the Seller through the Store
Account	An individual account for a Buyer in the Store, enabling access to order history and saved preferences
Goods/Products	Movable property offered for sale in the Store
Digital Content	Data produced and delivered in digital form (e-books, software, files, subscriptions)
Promptly	Within the shortest practically possible timeframe, no longer than 3 working days

§ 2 SELLER CONTACT INFORMATION

The Seller is:

Element	Information
Business Name	"TRADING COMPANY - FURNITURE" SYLWIA NIEMCZYK
Legal Form	Self-employed entrepreneur
Business Address	ul. Leśna 10A, 74-105 Pniewo
Tax ID Number	8581079288
Registration Number	810547668
General Email	admin@chinczyk.com
Sales Email	sales@chinczyk.com
Returns Email	returns@chinczyk.com
Complaints Email	returns@chinczyk.com
Phone Number	+48 609 720 842
Business Hours	Monday-Sunday 10:00-18:00
Preferred Communication	Email preferred, phone during business hours

§ 3 TECHNICAL REQUIREMENTS

3.1 Requirements to Use the Store

To properly use the Store and place an order, you need:

• 📱 Device – computer, tablet, or phone with Internet access
• 🌐 Browser – modern web browser (Chrome, Firefox, Safari, Edge) supporting JavaScript
• 🍪 Cookies – enabled cookies (necessary for shopping cart functionality)
• 📧 Email – active email account to receive order confirmations
• 🔒 Connection – the Store supports HTTPS/TLS 1.3 (secure connection)

3.2 Supported Browsers

Browser	Minimum Version	Status
Google Chrome	70+	✅ Supported
Mozilla Firefox	60+	✅ Supported
Safari	12+	✅ Supported
Microsoft Edge	79+	✅ Supported

3.3 If the Store is Not Working Properly

If you have trouble accessing the Store:

1. Try clearing your browser cache and cookies
2. Disable browser extensions (ad blockers, VPN)
3. Try a different browser
4. Contact us (email in § 2)

§ 4 ACCOUNT REGISTRATION AND MANAGEMENT

4.1 Registration Conditions

An account is:

• ✅ Completely free
• ✅ Optional – you can shop without registration (as a guest)
• ✅ Protected – your data is encrypted

4.2 Registration Requirements

To register an account, you must provide:

Data	Status	Description
Full Name	Required	First and last name
Email Address	Required	Active email account
Password	Required	Minimum 8 characters, strong (see 4.3)
Phone Number	Optional	For quick contact
Delivery Address	Required at checkout	You can add it later
Regulations Acceptance	Required	You must accept these Regulations
Marketing Consent	Optional	You can consent to newsletters

4.3 Account Security

Password

Your password must meet the following requirements:

• 🔐 Minimum 8 characters (we recommend 12+)
• 🔐 Uppercase letters – at least 1 (A-Z)
• 🔐 Lowercase letters – at least 1 (a-z)
• 🔐 Numbers – at least 1 (0-9)
• 🔐 Special characters – at least 1 (!@#$%^&*)

Example of a strong password: MyPassword2025!

Do not use:

• ❌ Your first or last name
• ❌ Your date of birth
• ❌ Your email address
• ❌ The same password on other websites
• ❌ Dictionary words

Secure Account:

• 🔒 Never share your password – even with our staff
• 🔒 Log out from public computers – always log out after shopping
• 🔒 Change your password regularly – at least once every 6 months
• 🔒 Enable two-factor authentication – if available

4.4 Updating Account Information

You can update your account information at any time:

• 📝 Log in to your account
• 📝 Go to "My Account" or "Profile"
• 📝 Click "Edit Information"
• 📝 Make changes and click "Save"

4.5 Password Reset

If you forget your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email inbox (also check the "Spam" folder)
5. Click the link in the email (valid for 24 hours)
6. Enter a new password and confirm

4.6 Security: Email Verification

After registration, you will receive an email with a verification link:

• 📧 The link is valid for 48 hours
• 📧 Without verification, you cannot place orders
• 📧 If you don't receive the email, check the Spam folder
• 📧 If the link expires, you can request a new one

4.7 Account Deletion

To permanently delete your account:

1. Log in to your account
2. Go to "My Account" → "Settings"
3. Click "Delete Account"
4. Confirm your decision
5. All your data will be deleted (except archived order data for tax purposes)

Important: Account deletion is irreversible!

4.8 Account Suspension/Blocking

The Store may suspend or block your account in the following cases:

• ⚠️ Violation of these Regulations (see § 14)
• ⚠️ Suspected fraud or identity theft
• ⚠️ Threatening or abusive behavior toward staff
• ⚠️ Multiple unpaid orders
• ⚠️ Excessive returns without justification
• ⚠️ Use of bots or automated tools

In case of suspension:

• 📧 We will notify you by email of the reason
• 📧 You will have the opportunity to appeal within 7 days
• 📧 After appeal, we will review your case

4.9 Accessing Another Person's Account

• ❌ It is prohibited to log in to someone else's account
• ❌ It is prohibited to share access to your account
• ❌ It is prohibited to give your password to anyone

Violation may result in account blocking and legal liability.

§ 5 PURCHASE PROCESS AND CONTRACT CONCLUSION

5.1 Step by Step

Step	Description	Status
1. Browsing	Browse products in the catalog	No obligation
2. Add to Cart	Select product and quantity, click "Add to Cart"	No obligation
3. Cart Review	Review contents, change quantities, or remove products	No obligation
4. Proceed to Checkout	Click "Go to Checkout" or "Finalize Order"	No obligation
5. Select Delivery	Choose delivery method from available options	No obligation
6. Select Payment	Choose payment method	No obligation
7. Provide Information	Enter delivery and billing details	No obligation
8. Confirmation	Accept Regulations and confirm order	✅ CONTRACT CONCLUDED
9. Email Confirmation	You will receive a confirmation email	Information exchange

5.2 Moment of Contract Conclusion

The sales contract is concluded when:

1. You click the "Place Order" or "Confirm" button
2. You accept these Regulations (check "I Accept Regulations" box)
3. You confirm your delivery and billing information

From that moment, both you and the Seller have obligations resulting from the Contract.

5.3 Registration or Guest Checkout

• ✅ You can shop without registration – provide information with each purchase (as a guest)
• ✅ You can create an account – information will be saved, faster checkout

Both options offer the same consumer protection.

5.4 Order Confirmation

After placing an order:

1. Immediately you will see confirmation on screen
2. Promptly (within 15 minutes) you will receive an email confirmation containing:

• Order number
• Product list
• Total price
• Selected delivery method
• Delivery information

If you don't receive the email:

• Check the Spam folder
• Wait 15 minutes (system may be slow)
• Contact us by email

5.5 Right to Refuse Contract

The Seller reserves the right to refuse to conclude a contract, particularly when:

• 📛 The product is no longer available
• 📛 The customer previously violated the Regulations
• 📛 There are suspicions of fraud
• 📛 Information provided by the customer is incorrect
• 📛 We suspect identity theft
• 📛 The order violates the law

In case of refusal, the Seller will notify the Buyer by email.

§ 6 PRODUCT PRICES

6.1 Prices in the Store

• 💰 All prices are final – they include all taxes and fees
• 💰 Prices include VAT – 23% VAT for most products (if different, it will be clearly marked)
• 💰 Applicable price – the price displayed when adding a product to your cart

6.2 Price Changes

• 📊 Prices may change without notice
• 📊 The applicable price is the price at the time of order placement
• 📊 If the price drops after placing your order, we will not reduce your order
• 📊 If the price increases, you can cancel your order before payment confirmation

6.3 Pricing Errors

If we publish a product with an obvious pricing error (e.g., 1 PLN instead of 100 PLN):

• 🔍 We have the right to cancel such orders
• 🔍 We will notify you by email
• 🔍 We will issue a full refund
• 🔍 No compensation for inconvenience

6.4 Product Availability

If an ordered product becomes unavailable after placing the order:

1. The Seller will notify you by email (promptly)
2. We offer options:

• ✅ Exchange for a similar product
• ✅ Wait for restock (we inform you of the timeframe)
• ✅ Full refund

Your choice – you can select any option

No additional costs – if we refund, without fees

§ 7 PAYMENT METHODS

7.1 Available Payment Methods

The Store accepts the following payment methods:

Method	Description	Processing	Status
Credit/Debit Card	Visa, Mastercard, American Express	Instant	✅ Available
PayPal	Fast, secure payment	Instant	✅ Available
Autopay	Przelewy24, BLIK, bank transfers, digital wallets	Instant	✅ Available
Stripe	International cards	Instant	✅ Available
Upon Pickup	Payment when picking up in person at store	Upon pickup	✅ Available
BLIK	One-time codes	Instant	✅ Available
Apple Pay / Google Pay	Digital wallets	Instant	✅ Available

7.2 Payment Procedure

Online Payments:

1. Select a payment method
2. Click "Pay" or "Continue"
3. You will be redirected to a secure payment portal
4. Enter your card details (or log in to PayPal/TPay)
5. Confirm payment
6. You will receive confirmation (on screen and by email)

Upon Pickup:

1. Select "Payment Upon Pickup"
2. You will pay in person when picking up from the store (by card or cash)

7.3 Payment Security

• 🔒 SSL/TLS 1.3 Encryption – all connections are encrypted
• 🔒 PCI DSS 3.2.1 – card data processed according to international standards
• 🔒 Tokenization – card data is not stored in the Store system

Your card details:

• ✅ We never store full card data
• ✅ We only store the last 4 digits (for your convenience)
• ✅ Processed only by certified payment systems

7.4 Payment Timeframe

Method	Timeframe
Cards, PayPal, Autopay, Stripe	Instant (or within half an hour during peak times)
Upon Pickup	Upon receiving goods at the store

7.5 Refunds

• 💳 Refund will be made using the same method you paid with
• 💳 Without additional fees for you
• 💳 Estimated refund timeframe:
  • Cards: 3-5 working days
  • PayPal/AutoPay: 1-2 working days
  • Upon Pickup: Immediately upon personal return of goods to the store

7.6 Electronic Invoice

• 📄 The Store issues electronic invoices
• 📄 Invoice is sent by email automatically
• 📄 You can download the invoice from "My Orders" anytime
• 📄 We care about the environment, we do not issue paper invoices

§ 8 ORDER FULFILLMENT AND DELIVERY

8.1 Preparation Time

• ⏱️ Standard delivery: 2-3 working days from order placement
• ⏱️ Express delivery: 1 working day (if available)

Timeframes do not include:

• Weekends and public holidays
• Time needed to confirm payment (for bank transfers)

8.2 Delivery Partners

The Store works with the following courier companies:

Carrier	Coverage Area	Delivery Time
DHL	Poland, EU, Worldwide	2-3 days
FedEx	Poland, EU, Worldwide	2-3 days
InPost	Poland	1-2 days
Polish Mail	Poland, EU, Worldwide	3-7 days

8.3 Delivery Costs

• 💰 Delivery costs are clearly displayed before order confirmation
• 💰 You can choose from available delivery options
• 💰 No hidden fees – final price includes everything
• 💰 Promotions and discount codes may be available – reducing shipping costs

8.4 Tracking Number

After your order is shipped:

1. You will receive a tracking number by email (depending on the carrier)
2. You can track your shipment on the carrier's website (link in email)
3. The carrier will inform you of the estimated delivery date

8.5 Goods Delivery

Goods are delivered to the address provided in your order.

• 📍 If delivery is impossible, the courier will leave a notice
• 📍 You can pick up at a pickup point or arrange delivery on another date
• 📍 After multiple failed attempts, the goods will be returned to the Store

8.6 Delivery Risk

• ⚠️ Delivery risk passes to you when the courier delivers goods to the address provided in your order
• ⚠️ You are responsible for checking the contents of the shipment (especially for damage)
• ⚠️ If goods are damaged, contact us within 7 days of delivery

8.7 Non-Delivery or Delay

If a shipment is not delivered within the specified timeframe:

1. Wait at least 3 working days after the deadline
2. Check the tracking number on the carrier's website
3. Contact us by email (returns@chinczyk.com) providing:

• Order number
• Tracking number
• Problem description

We will cooperate with the carrier to locate the goods

In case of loss, we will send a replacement or issue a full refund

8.8 Personal Pickup

• 📦 You can pick up goods in person at the Store's address
• 📦 Goods will be ready in the specified fulfillment timeframe
• 📦 No shipping fees for personal pickup
• 📦 Arrange pickup date by contacting us by email

8.9 Delivery Problems

If you have delivery issues:

Problem	What to Do
Damaged Goods	Contact us within 7 days, attach photos
Goods Not Delivered	Wait 3 days, check tracking, contact us
Wrong Goods	Report immediately, we will send correct ones
Missing Items	Contact within 14 days, describe what's missing

§ 9 RIGHT OF WITHDRAWAL FROM CONTRACT

9.1 Who Has the Right to Withdraw

The right of withdrawal applies to Privileged Buyers (Consumers and Privileged Entrepreneurs):

• ✅ Natural persons making purchases for personal use
• ✅ Small entrepreneurs buying for personal needs (not professional)

The right of withdrawal does NOT apply to:

• ❌ Entrepreneurs other than privileged ones
• ❌ Public entities
• ❌ In cases mentioned in § 10

9.2 Withdrawal Period

14 days without providing a reason:

• 📅 Period starts the next day after goods delivery
• 📅 Calendar days are counted (including weekends and holidays)
• 📅 Countdown begins from the first day after delivery

Example:

• Goods delivered: Thursday, January 23
• Countdown begins: Friday, January 24
• Last day: Thursday, February 6

9.3 How to Withdraw

To withdraw, you must:

1. Send a statement to the email or postal address (see § 2)
2. The statement should contain:

• First and last name
• Residential address
• Email and phone
• Order number
• Goods delivery date
• Clear statement "I withdraw from the contract"

Email is sufficient – no special form required

To meet the deadline – sending email before the 14-day period expires is sufficient

• No confirmation needed, email submission is enough
• Date of email sending is the withdrawal registration date

9.4 Goods Return

After sending a withdrawal statement:

1. Return goods promptly, no later than 14 days from sending your statement
2. Goods should be:

• In original condition
• In original packaging
• With all accessories and documentation
• Undamaged

Return address:

"TRADING COMPANY - FURNITURE" SYLWIA NIEMCZYK
ul. Leśna 10A, 74-105 Pniewo
With note: Chinczyk.com, Returns Department

4. You cover return costs, but you can choose a cheaper return method
5. Include a copy of your order number in the package

9.5 Refunds

After receiving goods, the Seller will refund:

• 💰 Full payment – for goods
• 💰 Original shipping costs – up to the amount of the cheapest available delivery method
• ❌ We do not refund return costs (which you bore)

Refund timeframe:

• 📧 14 days from confirming goods receipt
• 💳 Using the same method you paid with (no additional fees for you)

If the return is due to our fault (wrong goods):

• 💰 The Seller also refunds return costs

9.6 Card Payment Refunds

• 💳 Refund goes to the bank account linked to your card
• 💳 May take 3-5 working days
• 💳 Without any fees for you

§ 10 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does NOT apply in the following cases:

10.1 Perishable Goods

• 🥗 Food, beverages, spices
• 🌸 Flowers and plants
• 💊 Medicines and health supplements
• 🧴 Cosmetic and hygiene products (if opened or used)

10.2 Sealed Goods

• 📦 Goods in sealed packaging that cannot be returned after opening due to:
  • Health or hygiene protection
  • User safety
• 📚 Books, magazines, periodicals (if packaging opened)
• 💾 Computer programs in sealed packaging (if opened)
• 🎮 Video games (if activation code used)

10.3 Services Delivered in Full

• ♾️ If a service was fully delivered before the withdrawal period expired
• 🎫 Reservations, tickets, vouchers (if already used)
• 📱 Access to digital content (if already activated)

10.4 Customized Goods

• 🎁 Goods manufactured on special order from the Buyer
• 🎨 Goods tailored to individual needs (per customer specifications)
• ✏️ Goods with personalization (e.g., name engraved)

10.5 Inseparably Connected Goods

• 📌 Goods that change character after delivery and cannot be returned:
  • Furniture mounted on walls (e.g., floating shelves)
  • Electrical or plumbing installations
  • Goods built into other things

10.6 Publications with Damaged Packaging

• 📕 Books, newspapers, magazines
• 🎬 DVDs, Blu-Rays (if packaging opened or damaged)

10.7 Digital Content

• 💾 Delivered digital content (e-books, software, files), if:
  • The Seller started delivery with your explicit consent
  • You were informed before delivery that you would lose the right to withdraw
  • You accepted this as a condition

10.8 Outlet Goods

[Special provisions for outlet goods]

§ 11 COMPLAINTS AND WARRANTY

11.1 Warranty

Goods in the Store are sold in the following condition categories:

• "New" – brand new goods, originally packaged, without signs of use, with full accessories and documentation. Manufacturer warranty included.
• "Outlet" – new or lightly used goods, usually in original packaging, possibly with minor storage/transport marks; fully functional. Usually still under manufacturer warranty.
• "Used" – goods with visible signs of use but fully functional; original packaging/accessories may be missing as noted in the description. Limited startup warranty.
• "Damaged" – goods with clearly described defects/faults in the listing, sold "for parts" or "as-is"; no warranty.

11.2 Right to Complaint (Consumers)

If goods are not in accordance with the contract:

1. You have the right to demand:

• 🔧 Exchange for new goods
• 🔨 Repair of goods
• 💰 Price reduction (if exchange/repair impossible)
• 🚫 Withdrawal from contract (refund)

Complaint timeframe:

• 📅 Up to 2 years from goods delivery
• 📅 Defect must be reported within 2 years
• 📅 After 6 months – you must prove the defect existed from delivery

11.3 Complaint Procedure

To file a complaint:

1. Send an email to: returns@chinczyk.com
2. Email should contain:

• Order number
• Delivery date
• Defect description
• Photos or video showing the defect
• What you want: exchange, repair, price reduction, or withdrawal

Response timeframe:

• ⏱️ 7 working days – confirmation of receipt
• ⏱️ 30 days – final resolution

11.4 Goods for Repair/Exchange

• 📦 The Seller covers transportation costs
• 📦 We will send you instructions for safe packaging
• 📦 You don't pay for sending goods to us

11.5 Complaint Resolution

After reviewing your complaint, the Store may:

• ✅ Deliver new goods (exchange)
• ✅ Repair goods (return shipping at our cost)
• ✅ Issue refund (full reimbursement)
• ✅ Reduce price (partial refund)
• ❌ Reject complaint (if defect results from improper use)

11.6 Entrepreneurs (Warranty Rights)

Entrepreneurs (other than privileged ones) may invoke warranty:

• 📋 Requires immediate notification of defect (without undue delay)
• 📋 Timeframe: up to 2 years from delivery
• 📋 Rights: exchange, repair, price reduction, withdrawal (as Consumers)

§ 12 PERSONAL DATA AND PRIVACY PROTECTION

12.1 Data Administrator

• 👤 Administrator of your personal data is the Seller (Chinczyk.com)
• 👤 Data is processed in accordance with GDPR (Regulation EU 2016/679)
• 👤 Full information about data protection is in our Privacy Policy

12.2 What Data We Collect

• 📝 First and last name
• 📧 Email address
• 📞 Phone number
• 📍 Delivery and billing address
• 💳 Payment information (processed by external systems)
• 🛒 Order history and preferences

12.3 For What Purposes

Purpose	Legal Basis	Period
Order Fulfillment	Contract	Required period + 6 years (taxes)
Email Delivery	Consent	Until consent withdrawal
Security	Legitimate Interest	Required period
Claims	Legitimate Interest	Up to 3 years

12.4 Your Rights

You have the right to:

• ✅ Access – copy of your data
• ✅ Rectification – correcting information
• ✅ Erasure – "right to be forgotten"
• ✅ Restriction of Processing – suspending processing
• ✅ Data Portability – to another administrator
• ✅ Objection – to processing
• ✅ Withdraw Consent – anytime

To exercise your rights:

• 📧 Send email to: shop@chinczyk.com
• ⏱️ We will respond within 30 days

§ 13 LIABILITY AND LIMITATIONS

13.1 Seller Liability

The Seller is liable for:

• ✅ Goods non-compliance with contract
• ✅ Hidden defects revealed within 2 years
• ✅ GDPR violations and privacy breaches
• ✅ Non-performance of obligations from these Regulations

13.2 Liability Limitations

The Seller is NOT liable for:

• ❌ Indirect losses (lost profits, income)
• ❌ Incidental losses
• ❌ Data loss
• ❌ Store access disruptions caused by:
  • Maintenance work
  • Technical issues
  • Internet problems
  • Security attacks

13.3 Maximum Liability

• 💰 Maximum liability = price actually paid for a specific order
• 💰 We will not pay compensation exceeding this amount

Example:

• You ordered goods for 100 PLN
• Maximum compensation = 100 PLN
• Never more

13.4 Store Availability

• 🌐 We will make every effort to keep the Store available 24/7
• 🌐 But we do NOT guarantee 100% availability
• 🌐 There may be scheduled maintenance breaks
• 🌐 There may be unexpected technical issues

§ 14 PROHIBITED CONDUCT

Buyers must:

14.1 Security

• ✅ Use the Store in compliance with law
• ✅ Protect your password (don't share it)
• ✅ Report suspicious activity (fraud)
• ✅ Not use other people's accounts

14.2 Prohibited Activities

• ❌ Phishing – impersonating the Store
• ❌ Hacking – unauthorized system access
• ❌ Bots – using bots or automated tools
• ❌ Scrapers – data extraction without permission
• ❌ DDoS – attacks to disrupt the Store
• ❌ Spam – multiple identical emails
• ❌ Fraud – providing false information
• ❌ Identity Theft – using other people's data

14.3 Prohibited Content

• ❌ Illegal Content – transmitting banned materials
• ❌ Offensive Content – racism, sexism, discrimination
• ❌ Profanity – in communication with staff
• ❌ Private Data of Third Parties – without their consent
• ❌ Sexual Content – inappropriate for e-commerce platform

14.4 Consequences

Violation of these rules may result in:

• ⚠️ Account blocking (temporary or permanent)
• ⚠️ Order cancellation
• ⚠️ Account closure
• ⚠️ Police report (in case of crimes)
• ⚠️ Compensation claims (if Store suffered losses)

§ 15 INTELLECTUAL PROPERTY

15.1 Copyright

• 📝 All materials on the Store are protected by copyright:
  • Texts, descriptions, articles
  • Photos, graphics, illustrations
  • Logo, trademark
  • Source code, databases
  • Videos, multimedia

15.2 Your Rights

• ✅ You can view content
• ✅ You can print for personal use
• ✅ You can share links to the Store

15.3 What is Prohibited

• ❌ Reproduction – copying, duplicating
• ❌ Modification – editing, changing, adding
• ❌ Distribution – spreading
• ❌ Public Display – without our consent
• ❌ Reverse Engineering – code decompilation
• ❌ Secondary Sale – reselling our materials

15.4 Reporting Violations

If someone violates our copyrights:

• 📧 Send email to: admin@chinczyk.com
• 📋 Describe the violation
• 📎 Attach evidence (links, screenshots)
• ⏱️ We will act quickly (usually 48 hours)

§ 16 LINKS TO THIRD-PARTY SITES

16.1 External Links

• 🔗 The Store may contain links to third-party sites
• 🔗 We are not responsible for the content of those sites
• 🔗 You click links at your own risk

16.2 Prohibited Linking

• ❌ Linking to the Store without permission is prohibited
• ❌ Deep linking (to internal pages) is prohibited
• ❌ Copying the Store layout is prohibited

To request a link:

• 📧 Send email to: business@chinczyk.com

§ 17 DISPUTE RESOLUTION

17.1 Applicable Law

• 🇵🇱 These Regulations are subject to Polish law
• 🇵🇱 Contracts are concluded in Polish language

17.2 Jurisdiction

• ⚖️ For Consumers:
  • Proper court: where you live
  • Or the Store's registered court
• ⚖️ For Entrepreneurs:
  • Proper court: Warsaw

17.3 Mediation

Before filing a lawsuit, parties agree to attempt:

1. Mediation – amicable dispute resolution
2. Negotiation – mutual agreement
3. Discussion – direct exchange of arguments

Mediation costs are split equally.

17.4 Out-of-Court Dispute Resolution

Consumers can use:

1. Provincial Trade Inspection Office

• Free mediation
• https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php

Permanent Consumer Arbitration Courts

• Free proceedings
• https://uokik.gov.pl/stale_sady_polubowne.php

Consumer Ombudsman

• Free assistance
• https://www.rzecznikonsumenta.pl

ODR Platform (Online Dispute Resolution)

• EU online dispute resolution
• https://ec.europa.eu/consumers/odr/

§ 18 FINAL PROVISIONS

18.1 Regulations Changes

• 🔄 The Store reserves the right to modify these Regulations
• 🔄 Minor changes will be published without notice
• 🔄 Significant changes (increasing obligations, reducing rights) will be published at least 14 days before taking effect

How you'll know about changes:

• 📧 Email to your account address
• 🔔 Store notification
• 📰 Banner on homepage

18.2 Each Order is a Separate Contract

• 📋 Each order involves accepting the current version of Regulations
• 📋 Previous orders are not affected by changes
• 📋 Regulation changes do not apply retroactively to completed orders

18.3 Validity of Provisions

If any part of these Regulations is deemed invalid or non-compliant with law:

• ⚖️ Remaining provisions remain valid
• ⚖️ The invalid part will be adjusted to legal requirements
• ⚖️ The intent and purpose of Regulations will be preserved

18.4 No Waiver of Rights

• 📜 If the Seller does not enforce a right from these Regulations
• 📜 It does NOT mean abandonment of that right
• 📜 The Seller can invoke the right anytime

18.5 Contact

For questions about these Regulations, contact us:

Subject	Channel	Address
General Questions	Email	shop@chinczyk.com
Returns	Email	returns@chinczyk.com
Complaints	Email	returns@chinczyk.com
Privacy	Email	shop@chinczyk.com
All Matters	Email	admin@chinczyk.com

APPENDIX 1: WITHDRAWAL FORM TEMPLATE

(You don't have to use it, but you can)

STATEMENT OF WITHDRAWAL FROM CONTRACT

To: "TRADING COMPANY - FURNITURE" SYLWIA NIEMCZYK
ul. Leśna 10A, 74-105 Pniewo
Email: returns@chinczyk.com

I/We () hereby declare that I/we withdraw from the contract for the following goods () / service () / digital content ():

........................................................................................

........................................................................................

Date of contract conclusion ()/Date of delivery (): ..................................

My information:

Full Name: ........................................................................................

Order Number: ...................................................................................

Email Address: ...................................................................................

Phone Number: ...................................................................................

Delivery Address: ................................................................................

........................................................................................

........................................................................................

Reason (optional): ...............................................................................

........................................................................................

Signature: ....................................... Date: ..............................

(*) – Delete as appropriate

EFFECTIVE FROM: 13 January 2026
LAST UPDATED: 13 January 2026